Privacy Policy

Overview

Angle ("we", "our", or "us"), developed by ninepointeight, is a Shopify application that provides AI-powered product information assistance. This privacy policy outlines how we handle information when you use our application, including your rights and choices regarding your data.

Shopify Data Access

As a Shopify app, Angle requires certain permissions to function properly. We access:

  • Product data (titles, descriptions, variants, prices)
  • Theme files (for embedding our chat interface)
  • Basic store information

These permissions are used solely for providing our AI-powered product assistance service and are processed in accordance with Shopify's API Terms of Service.

Information Collection and Processing

Our app processes the following types of data:

  • Product information from your store's product pages
  • Customer questions submitted through our chat interface
  • Basic usage analytics to improve our service

All data processing is performed in real-time through secure channels. We use industry-standard encryption for data transmission.

Data Storage and Retention

Angle operates on a no-storage principle for customer interactions and product data. We do not:

  • Store product information beyond the duration of the request
  • Maintain databases of customer questions or interactions
  • Keep chat histories or conversation logs
  • Use your data for purposes other than providing immediate responses

Third-Party Services

We utilize the following third-party services:

  • OpenAI's API for processing questions and generating responses
  • Shopify's API for accessing store data
  • Standard analytics tools for monitoring app performance

Each third-party service has its own privacy policy and data handling practices. We encourage you to review these policies.

Security Measures

We implement appropriate technical and organizational measures to ensure data security, including:

  • Encrypted data transmission
  • Secure API authentication
  • Regular security audits
  • Compliance with Shopify's security requirements

Your Rights

As a merchant using our app, you have the right to:

  • Uninstall the app at any time
  • Request information about how your data is processed
  • Revoke access permissions through your Shopify admin

Contact

If you have any questions about our privacy practices or need to exercise your rights, please contact us at hello@ninepointeight.io.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be reflected on this page and, where appropriate, notified to you via the Shopify admin interface.